RE: [MLUG] Question about Asterisk

["Russell Horn" <EMAIL:PROTECTED>]

These are both straight forward to impliment on asterisk.

I'm using Broadvoice for VOIP - there have been a couple of niggles with
their service which haven't bothered me, but probably would bother a
business relying on this as it's main switchboard. Why are you
determined to pass all outgoing calls through VoIP when almost any
business you'd be selling to will already have ISDN running in for their
existing switchboard? You might not be able to tout such big savings,
but you can at least tout the 4 hour response time from the phone
company if the line goes down. You can still throw in one or two VoIP
accounts and route outbound calls through them when they are available
to cut the phone bill.

If businesses aren't taking the bait, have you tried using a pitch where
you're supplying Cisco phones, HP / 3Com managed switches and PBX
hardware from Digium. They'll never have heard of Digium but will
remember the Cisco & HP.

As for your groups, you could either impliment an Asterisk call queue -
calls are answered by asterisk, caller gets music on hold, asterisk
picks an agent to give the call to. That's probably the best route if
you expect lots of calls.

If you expect fewer calls, you can just impliment this in
extensions.conf 

In this file you have an order in which commands get processed like:

 PHONES1=SIP/2201
 PHONES1VM=2201

 PHONES2=SIP/2202
 PHONES2VM=2202

exten => 2201,1,Dial(${PHONES1},20,Ttm)
exten => 2201,2,Macro(vmessage,${PHONES1VM})
exten => 2201,3,Hangup

That rings 2201 and if I don't answer the call goes to voicemail. You
can add another action to occur if the line is busy by adding another
line like:

exten => 2201,102,Dial(${PHONES2},20,Ttm)
exten => 2201,103,Macro(vmessage,${PHONES1VM})
exten => 2201,104,Hangup

Now if a call comes in and 2201 is engaged, it will try 2202

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