RE: [MLUG] SuSE

[Mike Miller <EMAIL:PROTECTED>]

On Tue, 4 Nov 2003, Larry McDaniel wrote:

> WOW, I can't believe he said that in public!!!


I can.  Think about it.  If users can't handle it, and we're talking about
your average computer *illiterate*, they'll say that it sucks.  That's not
a reputation you want to have!  A second problem is the user burden on
tech support.  If your device doesn't work, what do you do?  Recompile the
kernel?  I don't think so! - Call tech support and complain!

This is an excerpt of what Matthew Szulik, chief executive of Linux vendor
Red Hat, said on Monday:

   "I would argue that from the device-driver standpoint and perhaps some
   of the other traditional functionality, for that classic consumer
   purchaser, it is my view that (Linux) technology needs to mature a
   little bit more."

   Szulik gave an example of his 90-year-old father going to a local
   retailer in order to purchase a computer with Linux: "We know painfully
   well what happens. He will try to get it installed and either doesn't
   have a positive experience or puts a lot of pressure on your support
   systems," he said.

Mike
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