Re: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)

[Jeremiah Johnson <EMAIL:PROTECTED>]

yes, that is unacceptable.  I guess I was missing the point of your
arguement, I thought the scratch was worse than it apparently was.

On Sun, 2 Jan 2000, Jay Buffington wrote:

>I simply wish that Dell would have alerted me that they were going to
>replace my scratched screen with one that had bad pixels.  If I had a
>choice between my old screen (which had a small, (1/2 centimeter)
>scratch) or my current one (two bad pixels) I would choose my old screen
>hands down.  The scratch was *much* less noticible than these pixels. 
>It would have taken the tech support guy 6 seconds to explain to me that
>their was a chance that if I had the scratch screen replaced, there was
>a possiblity that I would get on that had bad pixels.  
>
>I sent in my machine to get repaired.  Instead, I got back a machine
>that is worse off than then it was when I sent it in.  
>
>To me that is unacceptable.
>
>Jay
>