RE: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)

[Michael <EMAIL:PROTECTED>]

Yet another reason I detest notebooks. If I had one with bright annoying
pixels I'd at least take a dab of black paint on a toothpick and dab them
out so they'd be less annoying. IMO they should have fixed this problem by
now. It isn't exactly something new so why don't they figure out how to fix
it. :P (Okay I'm a  perfectionist kinda, if my work wasn't perfect I
wouldn't sell it.)


On Sun, 2 Jan 2000 15:37:32 -0600 (CST), EMAIL:PROTECTED wrote:

>  you all need to (in my opinion, don't get mad) realize that for every
>  perfect screen that is produced, 50 have more than 10 bad pixels.  They
>  are VERY difficult to get right.  They are very tight with the good ones
>  after you've bought a computer.  That's why the laptop screens alone cost
>  over $1000 PER COMPUTER.
>  
>  I have a thinkpad that has one full red pixel, and 4 blues and it
bothered
>  me for all of a day.  I don't even see them anymore.  
>  
>  You'll get used to the dots long before you get a new screen from any
>  computer manufacturer, in my experience.
>  
>  Jeremiah Johnson
>  
>  On Sun, 2 Jan 2000, Dill, Byron M. wrote:
>  
>  >When I got my Dell Inspiron 7K, it also had a few bad pixels.  I called
and
>  >they said it was "within their quality control standards."  I kept
calling,
>  >and eventually (I guess I annoyed them enough) got them to send me a new
>  >box.  Luckily, that box had no problems.  I guess I understand that with
a
>  >15" LCD screen you have more chances to have a bum pixel.  My best
advice is
>  >to keep calling and bothering them - worked for me.  I like Dell, but
they
>  >have a few morons at the tech support level you may need to wade
through! :)
>  >
>  >Byron
>  >
>  >-----Original Message-----
>  >From: Jay Buffington [mailto:EMAIL:PROTECTED]
>  >Sent: Tuesday, December 28, 1999 7:23 PM
>  >To: EMAIL:PROTECTED
>  >Subject: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)
>  >
>  >
>  >Last week my (dell inspiron 7000) laptop's power supply went bezerk.  It
>  >was doing funny things like whenever I was using it it would just shut
>  >off for no reason.  It also made a high pitched whistling.
>  >
>  >So I called Dell's technical support and described my problem.  He said
>  >that I would have to send it in to be serviced.  I also mentioned to him
>  >that there was a small scratch (3 millimeters) on the LCD and that if
>  >possible that it be fixed.  So they sent me a box overnight.  The
>  >delivery guy waited as I packed it up.  I put a small note in the box
>  >describing the two problems.  
>  >
>  >I got the machine back today.  Now it has a different motherboard,
>  >screen and keyboard(!).  The screen has two (very annoying) pixels that
>  >are always red.  My keyboard *was* in dvorak whenever I sent it in (I
>  >had rearranged the keycaps).  The keyboard thing doesn't really bother
>  >me, I can always change it back (although it took me several hours to
>  >rearrange).  It just upsets me they changed something without my consent
>  >or knowledge.  As for the the screen I'm *really* ticked off.  
>  >
>  >I called them and asked why I sent in a damaged screen and got (what I
>  >would consider) an even more damaged screen.  He told me that their
>  >'diagnostics' deemed the keyboard broken so it was replaced.  He also
>  >quoted part of their policy (which he informed me was available online)
>  >that said that industry standards consider do not consider the screen
>  >bad unless seven or more pixels are dysfunctional or five pixels in the
>  >area the size of a dime.  He didn't know what the dvorak keyboard layout
>  >was.  I asked to talk to his supervisor.
>  >
>  >"Tommy", the floor supervisor also refused to replace the screen.  I
>  >told him that if I would have known that I was going to get a screen
>  >with bad pixels I would have rather kept the one with the scratch.  The
>  >scratch was much less noticeable.  As for the keyboard I want my old one
>  >back too.  I asked Tommy for some compensation for my trouble.  He
>  >didn't bite.
>  >
>  >So after sending in my machine to get a screen that was esthetically
>  >faulty corrected, I got a screen back that was worse off! 
>  >
>  >Sorry for writing a short novel.  Anyone have any suggestions of what I
>  >should do?  (i.e. anyone know how to make 5 pixels go bad?)
>  >
>  >Dell Sucks.
>  >
>  >Jay
>  >
>  





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