Re: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)

[Jay Buffington <EMAIL:PROTECTED>]

I simply wish that Dell would have alerted me that they were going to
replace my scratched screen with one that had bad pixels.  If I had a
choice between my old screen (which had a small, (1/2 centimeter)
scratch) or my current one (two bad pixels) I would choose my old screen
hands down.  The scratch was *much* less noticible than these pixels. 
It would have taken the tech support guy 6 seconds to explain to me that
their was a chance that if I had the scratch screen replaced, there was
a possiblity that I would get on that had bad pixels.  

I sent in my machine to get repaired.  Instead, I got back a machine
that is worse off than then it was when I sent it in.  

To me that is unacceptable.

Jay

Jeremiah Johnson wrote:
> 
> you all need to (in my opinion, don't get mad) realize that for every
> perfect screen that is produced, 50 have more than 10 bad pixels.  They
> are VERY difficult to get right.  They are very tight with the good ones
> after you've bought a computer.  That's why the laptop screens alone cost
> over $1000 PER COMPUTER.
> 
> I have a thinkpad that has one full red pixel, and 4 blues and it bothered
> me for all of a day.  I don't even see them anymore.
> 
> You'll get used to the dots long before you get a new screen from any
> computer manufacturer, in my experience.
> 
> Jeremiah Johnson
> 
> On Sun, 2 Jan 2000, Dill, Byron M. wrote:
> 
> >When I got my Dell Inspiron 7K, it also had a few bad pixels.  I called and
> >they said it was "within their quality control standards."  I kept calling,
> >and eventually (I guess I annoyed them enough) got them to send me a new
> >box.  Luckily, that box had no problems.  I guess I understand that with a
> >15" LCD screen you have more chances to have a bum pixel.  My best advice is
> >to keep calling and bothering them - worked for me.  I like Dell, but they
> >have a few morons at the tech support level you may need to wade through! :)
> >
> >Byron
> >
> >-----Original Message-----
> >From: Jay Buffington [mailto:EMAIL:PROTECTED]
> >Sent: Tuesday, December 28, 1999 7:23 PM
> >To: EMAIL:PROTECTED
> >Subject: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)
> >
> >
> >Last week my (dell inspiron 7000) laptop's power supply went bezerk.  It
> >was doing funny things like whenever I was using it it would just shut
> >off for no reason.  It also made a high pitched whistling.
> >
> >So I called Dell's technical support and described my problem.  He said
> >that I would have to send it in to be serviced.  I also mentioned to him
> >that there was a small scratch (3 millimeters) on the LCD and that if
> >possible that it be fixed.  So they sent me a box overnight.  The
> >delivery guy waited as I packed it up.  I put a small note in the box
> >describing the two problems.
> >
> >I got the machine back today.  Now it has a different motherboard,
> >screen and keyboard(!).  The screen has two (very annoying) pixels that
> >are always red.  My keyboard *was* in dvorak whenever I sent it in (I
> >had rearranged the keycaps).  The keyboard thing doesn't really bother
> >me, I can always change it back (although it took me several hours to
> >rearrange).  It just upsets me they changed something without my consent
> >or knowledge.  As for the the screen I'm *really* ticked off.
> >
> >I called them and asked why I sent in a damaged screen and got (what I
> >would consider) an even more damaged screen.  He told me that their
> >'diagnostics' deemed the keyboard broken so it was replaced.  He also
> >quoted part of their policy (which he informed me was available online)
> >that said that industry standards consider do not consider the screen
> >bad unless seven or more pixels are dysfunctional or five pixels in the
> >area the size of a dime.  He didn't know what the dvorak keyboard layout
> >was.  I asked to talk to his supervisor.
> >
> >"Tommy", the floor supervisor also refused to replace the screen.  I
> >told him that if I would have known that I was going to get a screen
> >with bad pixels I would have rather kept the one with the scratch.  The
> >scratch was much less noticeable.  As for the keyboard I want my old one
> >back too.  I asked Tommy for some compensation for my trouble.  He
> >didn't bite.
> >
> >So after sending in my machine to get a screen that was esthetically
> >faulty corrected, I got a screen back that was worse off!
> >
> >Sorry for writing a short novel.  Anyone have any suggestions of what I
> >should do?  (i.e. anyone know how to make 5 pixels go bad?)
> >
> >Dell Sucks.
> >
> >Jay
> >