RE: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)

[Michael <EMAIL:PROTECTED>]

BTW if you are still wanting to make more pixels go bad so you can argue it
has a faulty screen I'd suggest dragging a magnet over it now and then with
random light slaps on the back. Not sure if it works on all screens but some
give you quite a show from such treatment.


On Sun, 2 Jan 2000 13:27:45 -0600 , EMAIL:PROTECTED wrote:

>  When I got my Dell Inspiron 7K, it also had a few bad pixels.  I called
and
>  they said it was "within their quality control standards."  I kept
calling,
>  and eventually (I guess I annoyed them enough) got them to send me a new
>  box.  Luckily, that box had no problems.  I guess I understand that with
a
>  15" LCD screen you have more chances to have a bum pixel.  My best advice
is
>  to keep calling and bothering them - worked for me.  I like Dell, but
they
>  have a few morons at the tech support level you may need to wade through!
:)
>  
>  Byron
>  
>  -----Original Message-----
>  From: Jay Buffington [mailto:EMAIL:PROTECTED]
>  Sent: Tuesday, December 28, 1999 7:23 PM
>  To: EMAIL:PROTECTED
>  Subject: [UUG/MLUG] Bad Laptop Screens (Dell Sucks)
>  
>  
>  Last week my (dell inspiron 7000) laptop's power supply went bezerk.  It
>  was doing funny things like whenever I was using it it would just shut
>  off for no reason.  It also made a high pitched whistling.
>  
>  So I called Dell's technical support and described my problem.  He said
>  that I would have to send it in to be serviced.  I also mentioned to him
>  that there was a small scratch (3 millimeters) on the LCD and that if
>  possible that it be fixed.  So they sent me a box overnight.  The
>  delivery guy waited as I packed it up.  I put a small note in the box
>  describing the two problems.  
>  
>  I got the machine back today.  Now it has a different motherboard,
>  screen and keyboard(!).  The screen has two (very annoying) pixels that
>  are always red.  My keyboard *was* in dvorak whenever I sent it in (I
>  had rearranged the keycaps).  The keyboard thing doesn't really bother
>  me, I can always change it back (although it took me several hours to
>  rearrange).  It just upsets me they changed something without my consent
>  or knowledge.  As for the the screen I'm *really* ticked off.  
>  
>  I called them and asked why I sent in a damaged screen and got (what I
>  would consider) an even more damaged screen.  He told me that their
>  'diagnostics' deemed the keyboard broken so it was replaced.  He also
>  quoted part of their policy (which he informed me was available online)
>  that said that industry standards consider do not consider the screen
>  bad unless seven or more pixels are dysfunctional or five pixels in the
>  area the size of a dime.  He didn't know what the dvorak keyboard layout
>  was.  I asked to talk to his supervisor.
>  
>  "Tommy", the floor supervisor also refused to replace the screen.  I
>  told him that if I would have known that I was going to get a screen
>  with bad pixels I would have rather kept the one with the scratch.  The
>  scratch was much less noticeable.  As for the keyboard I want my old one
>  back too.  I asked Tommy for some compensation for my trouble.  He
>  didn't bite.
>  
>  So after sending in my machine to get a screen that was esthetically
>  faulty corrected, I got a screen back that was worse off! 
>  
>  Sorry for writing a short novel.  Anyone have any suggestions of what I
>  should do?  (i.e. anyone know how to make 5 pixels go bad?)
>  
>  Dell Sucks.
>  
>  Jay





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