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On Thu, 4 Sep 2003, Ross, Matthew wrote:
> I'm glad to hear you say HP has experts answering now. Compaq support
> before HP bought them out was one of the aforementioned "trained monkey"
> instances.
>
> Sun never gave me any problems, so I never needed to contact them.
With HP, they surely have a few different numbers. If you have questions
about a problem with a server-class machine, you get someone good. If
your printer didn't work because you didn't hit the "on" switch, you're
probably going to be calling a trained monkey (same if your printer didn't
work because they sent you a bad printer!)
Mike
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