RE: [MLUG - DISCUSSION] Wasnt this a bad TV show when I was growingup?

[Mike Miller <EMAIL:PROTECTED>]

On Thu, 4 Sep 2003, Ross, Matthew wrote:

> > > > Your assessments of call center and field service employees is
> > > > categorically untrue.  Certainly for people that work for my
> > > > company.
> > >
> > > Your company may be a very peculiar exception to the rule.  I
> > > suspect personal bias is more likely though :-P
> >
> > You're wrong.  Ask someone else who has worked with SGI field service
> > or phone support.  Far better than anything else.
>
> Again, your company may be an exception.


When the callers are "lusers" as in know-nothing MS-Windows users, the
workers answering the phones are mostly trained monkeys.  When sysadmins
call SGI for support, they get real experts.  It's very much the same at
HP, Sun, etc.  I'm sure they would love to have low-wage workers answer
the phones for them, but it just wouldn't work.

In fact, the quality of service is a *huge* factor in deciding where to
purchase a machine.  So the big-iron manufacturers are careful to have
good support staff.

Mike
_______________________________________________
discussion mailing list
EMAIL:PROTECTED
http://mlug.missouri.edu/mailman/listinfo/discussion