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> Your assessments of call center and field service employees is
> categorically untrue. Certainly for people that work for my company.
Your company may be a very peculiar exception to the rule. I suspect personal bias is more likely though :-P
> Windows admins, on the other hand, fit that to a tee. As do many PC
> techs and PC call center employees, many of whom are in India now.
Windows admin couldn't keep their job if they followed the script. MS doesn't know how to fix its own software, their scripts work about as well as their code does to begin with.
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